This confidentiality policy describes how the company Les Robes Noires (publisher of the website accessible at www.lesrobesnoires.com) protects the personal data that is collected when a visitor comes to its site. It describes what data is collected, how it is protected, with whom and under what conditions it is shared if necessary.
The company Les Robes Noires, Exploitation Agricole à Responsabilité Limitée registered with the Registre du Commerce et des Sociétés de Béziers under number 899 131 759, is responsible for processing the personal data of visitors to its website.
Its priority is to use this data only to optimise the browsing and shopping experiences of its visitors.
1/ Data collection
The company Les Robes Noires collects the following data:
your contact details including: title, surname, first name, date of birth, e-mail, postal address for delivery and billing,
your browsing data: connection times, browsing history, hardware and browser used, demographic information,
sales history and order information: dates, products, and quantities ordered,
other data provided directly by you.
A pop-up window will appear when you log on to our website to ask for your consent to carry out these collections.
You can also use the history and cookie management tools of your web browser.
Les Robes Noires also collects data from partners, such as updated delivery information from our carriers.
2/ Data processing and use
For the management of your orders
Les Robes Noires’ priority is to deliver the products ordered in the best possible conditions: we will use your contact details and any other information you provide us with to send your products in the best possible conditions or to resolve any incidents as soon as possible.
This information will be kept in compliance with legal and regulatory obligations (billing, payments, disputes, etc.);
To send you the most relevant promotions and newsletters;
To obtain statistics and global navigation data.
By aggregating the anonymised browsing data of all our visitors, we obtain trends that allow us to understand how to better organise the information on our website and thus make the browsing experience more fluid.
Your personal information is kept for as long as necessary for the processing operations listed above, unless you request its deletion or amendment (see point 6/ Rectification and deletion of data).
During the entire period of storage of your data, we put in place all the organisational, legal, software and technical means to ensure the confidentiality and security of your personal data, so as to prevent their deletion, damage or access by unauthorised parties.
What is a cookie?
A cookie is a file saved on your computer when you browse a site. This file contains information about your operating system, your browser and the terminal you are using (computer, mobile, tablet). It may also record your IP address as well as your various interactions with the content of the lesrobesnoires.com site and the newsletters. Some cookies are required to access certain features of the site and others allow you, for example, to securely store your user data so that you do not have to re-enter it on your next visit.
How do I disable cookies?
1- Disable cookies on Chrome
2- Disable cookies on Internet Explorer (Microsoft)
3- Disable cookies on Mozilla firefox
4- Disable cookies on Safari
If you wish to disable cookies in the Safari web browser, go to Preferences, then to the Privacy pane and choose to block cookies.
If you accept cookies in your browser, we and our partners may process your browsing information as described above. If you disable your cookies, you may not be able to use all of our services (e.g. your current shopping carts will not be saved).
5/ Data sharing
The company Les Robes Noires undertakes never to sell or rent your data or to transfer access to it without your prior consent unless we are obliged to do so (legal obligation, execution of a court decision, fight against fraud, administrative constraint, exercise of the rights of defence, etc.).
Personal data (name/first name/address/e-mail…) are only transmitted to our carriers to ensure the delivery of the goods in good conditions and to our payment partners.
Other data (such as browsing history, products viewed, etc.) are shared anonymously with partners who are subject to the European General Regulation on the protection of personal data and to the French Data Protection Act.
I understand that by accepting cookies, I will be considered as an Internet user accepting the collection of audience measurement data.
6/ Rectification and deletion of data
The personal information we collect is used to better respond to your requests and to process your orders. In accordance with the law n° 78-17 of January 6, 1978, relating to Data processing, Files and Freedoms, you have a right of access, of correction and suppression of the data in personal matter concerning you and being the subject of treatments under the responsibility of the company Les Robes Noires.
You can exercise this right by contacting us, subject to the production of valid proof of identity:
by email : firstname.lastname@example.org, or
by mail to : EARL Les Robes Noires, Domaine du Bourdic, 34290 Alignan-du-Vent, France.
You can also unsubscribe at any time by letting us know that you wish to unsubscribe by responding to one of our emails or newsletters.